Taking Farmers to Markets service
This handbook is by the Taking Farmers to Markets service teams. This service is part of the Australian Government Department of Agriculture, Fisheries and Forestry.
Culture
Our culture is not about technology or building apps. It is about people and their needs.
Strategy
We prioritise steel threads that span the whole user experience. On that foundation we deliver more complex user journeys.
Teams
A multidisciplinary team (MDT) has the skills needed to understand and solve people's problems.
Process
We design and build services to meet the Digital Service Standard.
Resources
Taking Farmers to Markets teams can use these resources.
Mission statement
Deliver easy, fast, reliable and valuable digital services for agricultural exporters.
Getting started
This handbook is for:
- people in the department working with our delivery teams
- specialists who join our teams, like developers, designers and user researchers
- anyone in government who wants to develop their ways of working.
The handbook describes the default way that we do things in our teams, to help you get started faster.
- Learn about our culture and values and language guidelines.
- Understand our service transformation strategy.
- Find out why we work in multidisciplinary delivery teams.
- Find out how we apply the Digital Service Standard and follow the service design and delivery process.
Handbook contribution and reuse
We work on this handbook in the open. This makes it easier for our teams and partners to access, and easier for everyone to contribute to.
Working in the open means:
- this handbook is in progress and may change at any time
- we test the content with the teams that use it
- all content is available for reuse under a CC BY 4.0 license
- we are extending what already exists, rather than duplicating (including Digital Transformation Agency's Digital Guides and Service Handbook).
You are welcome to comment on and contribute to this handbook.
Please suggest changes by:
- chatting to the Capability team in Microsoft Teams (if in the department network)
- emailing Capability team members (we are in the process of establishing a shared inbox)
- adding issues and making pull requests to the Service Delivery Handbook GitHub repo.