Service design and delivery process
We design and build services to meet the Digital Service Standard.
We design and build services to meet the Digital Service Standard.
The criteria and process follow human-centred thinking and agile ways of working. They help us create easy, fast, reliable and valuable services.
Teams work through the 5-stage service design and delivery process:
- Mobilisation - establish teams and remove blockers to start Discovery stage.
- Discovery stage - teams get deep understanding of people, problems and context, and develop hypotheses.
- Alpha stage - an experimental stage; teams use prototypes to test hypotheses.
- Beta stage - teams build an end-to-end service based on what they learn in the Alpha stage.
- Live stage - teams maintain and improve the service.
The stages build on each other but they do not always go in order.
For example, a team working on a service in Beta may move into a new Discovery stage to work on a different problem.