Program management team

Delivery leads

The delivery leads work at a service line level and support multiple product teams.

They understand:

• the service line deliverables for each product
• what work is outstanding
• the sequence of activities needed to achieve our commitments for the quarter and the tranche.

The leads set the right delivery expectations with stakeholders and manage issues and risk within a service line.

The role:

• anticipates delivery bottlenecks and proactively manage these
• understands, manages and communicates change impacts
• identifies and traverses technical and non-technical dependencies
• resolves conflict between product- and program-centric priorities
• reports clearly and concisely to support evidence-based decision making and assessment of trade-offs - this includes translating and communicating complex problems into easy-to-understand formats.

Issues and risk

Delivery leads are responsible for ensuring issues and risks within a service line are documented and managed.

They provide a first line of escalation point for issues and risks from product teams.

They also interface between the service line and the broader program for issue and risk escalation and treatment.

Dependencies

Delivery leads are accountable for managing dependencies within a service line and responsible for managing dependencies between service lines.

Planning and orchestration

Delivery leads ensure teams within a service line have realistic and achievable plans for each quarter.

They ensure teams within a service line are appropriately coordinated and activities sequenced to avoid bottlenecks and cross-team delays.

Reporting

Delivery leads are responsible for ensuring teams within a service line produce clear and meaningful reporting against milestones and agreed measures of success - OKRs (objectives and key results) and so on.

Leadership

Delivery leads provide support, mentoring, guidance and advocacy for the delivery managers within the product teams.